Flexi Payment

Nodal Officer:

Name: Dwarka Gattani
Email Id: dwarka@flexipayment.in 
Phone No.: +919167832347

Our Lending Partners:

Levels

Level 1

Contact Person/Team

Customer Service team

Mode through which the customer may connect

Email – Customer can write to us at customercare@ugrocapital.com

Telephone – Customer can call us on toll free number: 1800-202-8476

Levels

Level 2

Contact Person/Team

Grievance Redressal Officer (GRO)
GRO Name: Mr. Satish Kumar

Mode through which the customer may connect

If the grievance is not resolved within 7 working days from the date of receipt of consumer disputes, the customer can escalate the grievance with GRO through below modes:

Email – Customer can write to us at grievance@ugrocapital.com

Telephone – Customer can call us on 022 6826 9135 (Telephone lines are open on Monday to Friday from 9:30 AM to 6:00 PM)

Levels

Level 1

Contact Person/Team

Customer Service team

Mode through which the customer may connect

Call at Call Centre- 1800-102-1616

Working Hours – 9:30 to 5:30 (Monday – Saturday), except public holidays

Email – Customer can write to us at customercare@muthoot.com

Nodal officer of the region -details listed in the website - https://www.muthootfincorp.com/?s=ombudsman

Levels

Level 2

Contact Person/Team

Principle Nodal Officer
Name: Julia Mathew

Principle Nodal Officer, Muthoot Fincorp Limited, Muthoot Centre, Punnen Road, Trivandrum – 695001

Mode through which the customer may connect

In the rare event of not being satisfied with the response from any of the recent contacts with the MFL, you can contact us between specified working hours as under:

Working Hours – 9:30 to 5:30 (Monday – Saturday), except public holidays

Email – Customer can write to us at customercare@muthoot.com

Telephone – Customer can call us on 04714911400/4911626

Portfolio Disclosure

Stat Auditor Certificate