Nodal Officer:
Name: Dwarka Gattani
Email Id: dwarka@flexipayment.in
Phone No.: +919167832347
Our Lending Partners:
Levels
Level 1
Contact Person/Team
Customer Service team
Mode through which the customer may connect
Email – Customer can write to us at customercare@ugrocapital.com
Telephone – Customer can call us on toll free number: 1800-202-8476
Levels
Level 2
Contact Person/Team
Grievance Redressal Officer (GRO)
GRO Name: Mr. Satish Kumar
Mode through which the customer may connect
If the grievance is not resolved within 7 working days from the date of receipt of consumer disputes, the customer can escalate the grievance with GRO through below modes:
Email – Customer can write to us at grievance@ugrocapital.com
Telephone – Customer can call us on 022 6826 9135 (Telephone lines are open on Monday to Friday from 9:30 AM to 6:00 PM)
Levels
Level 1
Contact Person/Team
Customer Service team
Mode through which the customer may connect
Call at Call Centre- 1800-102-1616
Working Hours – 9:30 to 5:30 (Monday – Saturday), except public holidays
Email – Customer can write to us at customercare@muthoot.com
Nodal officer of the region -details listed in the website - https://www.muthootfincorp.com/?s=ombudsman
Levels
Level 2
Contact Person/Team
Principle Nodal Officer
Name: Julia Mathew
Principle Nodal Officer, Muthoot Fincorp Limited, Muthoot Centre, Punnen Road, Trivandrum – 695001
Mode through which the customer may connect
In the rare event of not being satisfied with the response from any of the recent contacts with the MFL, you can contact us between specified working hours as under:
Working Hours – 9:30 to 5:30 (Monday – Saturday), except public holidays
Email – Customer can write to us at customercare@muthoot.com
Telephone – Customer can call us on 04714911400/4911626
